Refund and Returns Policy
Thank you for shopping at KAJ ESSENTIALS LLP. We value your satisfaction and aim to provide you with high-quality products. This Return and Refund Policy outlines our policy regarding returns and refunds for purchases made through our website (https://myhealthsutra.com).
1. Refunds
We do not accept any refund requests. All sales are final, and no refunds will be provided unless the product or order is damaged.
2. Damaged Products
If you receive a damaged product or your order is damaged, we will accept a replacement for that item. To initiate the replacement process, please follow these steps:
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Email us at care@myhealthsutra.com
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Make a replacement request against the respective order number within 3 hours after the order is delivered.
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Provide a detailed description of the damage and attach relevant photographs and a video as evidence.
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Once approved, you can expect to receive the replacement within a week of your request being accepted.
3. Replacement Process
Our customer care team will review your replacement request and assess the reported damage. If your request is approved, we will arrange for a replacement of the damaged product. Please note that replacements are subject to product availability.
4. Time Limit for Replacement Requests
To be eligible for a replacement, you must request it within 3 hours of receiving your order. We strongly recommend inspecting your order as soon as it is delivered and contacting us immediately in case of any damage.
5. Incorrect or Incomplete Orders
In the event that you receive an incorrect or incomplete order, please contact our customer support team within 24 hours of receiving your package. We will investigate the issue and take appropriate action, which may include sending missing items or correcting the order.
6. Contact Us
If you have any questions or need assistance with the replacement process, feel free to contact our customer support team at:
📧 care@myhealthsutra.com
7. Additional Return/Refund Policies
We are open to considering additional return/refund policies to better serve our customers. If you have any suggestions or specific requirements, please reach out to us at care@myhealthsutra.com. We value your feedback and will evaluate your suggestions for possible implementation.
Note: This Return and Refund Policy applies only to purchases made directly through our website (https://myhealthsutra.com). If you purchased our products through a third-party retailer, please refer to their respective return and refund policies.
By making a purchase on our website, you acknowledge and agree to the terms and conditions outlined in this Return and Refund Policy.
